No cooling and no heat
Ava asks what you approved, then texts you. She does not invent a price.
AI answering service for HVAC
Pick up the no-cool call while the tech is on another roof.
Peak season is a pile of calls that all sound urgent. Ava asks whether the house has heat or cooling, what the system is doing, and when someone can be home — then texts you the lead.
Free 7-day trial, then $79, $149, or $299 a month. $0 setup.
Texts you the lead 24/7 if you forward the line Cancel anytime
THE CALLS
Built around HVAC contractors and heating and cooling teams.
A two-truck shop does not have a dispatcher sitting still in July. The phone rings while someone is in a crawlspace. If that call rolls to voicemail, the homeowner is already looking at the next company in the map pack.
Strange noises, short cycling, and thermostat complaints
Ava asks what you approved, then texts you. She does not invent a price.
Maintenance and tune-up requests
Ava asks what you approved, then texts you. She does not invent a price.
Replacement and “how much is a new system” questions
Ava asks what you approved, then texts you. She does not invent a price.
After-hours calls when the on-call tech is already out
Ava asks what you approved, then texts you. She does not invent a price.
WHAT YOU GET BACK
A lead, not a vague voicemail.
Details worth a callback
- Name and callback number
- Service address
- Heat, cooling, or indoor air problem
- Whether the system is running at all
- Repair, maintenance, or replacement intent
A worked example for a missed no-cool call
Replacement leads and same-day repairs are not the same ticket. Use a number you recognize. Example, not a forecast: 8 missed calls in a week, you assume 1 in 4 would have become a HVAC service call, and you put that job at $350. The arithmetic is about $3,033 a month (8 × (1/4) × 350 × 52 ÷ 12). Change the inputs on the missed-call calculator. This is not a promise and not an industry average. If your real ticket is a system replacement, put that higher number in the calculator instead of treating $350 as typical.
PRICING
Free 7-day trial. $0 setup.
Checkout is Stripe. After the trial, the plan you picked bills monthly. Included minutes reset each month. Overage uses the rate on the card.
Starter
For smaller shops that need affordable after-hours and overflow coverage.
$79/mo after trial
300 minutes · $0.28/min after included usage- Ava AI receptionist
- 24/7 answering
- Lead qualification + summaries
- Lead texts to your phone
- Business-specific greeting & FAQs
Growth
For teams that live on inbound estimates and cannot miss after-hours calls.
$149/mo after trial
800 minutes · $0.24/min after included usage- Everything in Starter
- More custom call flows
- Multiple service types
- Advanced lead qualification
- Advanced routing
Pro
For higher-volume shops that want a deeply configured front desk.
$299/mo after trial
1,800 minutes · $0.20/min after included usage- Everything in Growth
- Multiple call experiences
- Advanced routing logic
- Priority customization
- Deeper business configuration
FAQ
Questions before you forward the phone.
Can Ava handle emergency HVAC wording?
She can flag the phrases you list, such as no heat with someone medically vulnerable in the home, and follow the escalation note you wrote. Life-safety situations still follow your human policy, including telling the caller to contact emergency services when that is your rule.
Does Ava replace ServiceTitan or Housecall Pro?
No. Ava is the call layer. Your field software stays where jobs are scheduled and invoiced.
Can maintenance agreements and replacement leads use different questions?
Yes. Growth and Pro include more room for separate service types and routing. Starter still covers one clear intake: who, where, and what is wrong.
Try the demo, then start the trial in Stripe.
The sample call is a landscaping estimate. The live demo is in the browser. Checkout opens Stripe for the plan you pick. Starter is $79 a month after the trial.